BreEZe Help FAQs

How do I apply for or renew licensure online?

Video Tutorials:

If after watching the tutorial you still need assistance, please email the Board at: dhbcbreezeinfo@dca.ca.gov and include your full name, license number and/or file number, and a phone number with the best time to contact you between the hours of 8:00 a.m. to 4:00 p.m. M-F.

What do I do if I cannot move any further on the Renewal Survey question?

Use the following format (numbers only)

Place of Practice: 5-digit Zip Code – XXXXX (ex. 11122)
Hours of Practice: Number of hours – XX (ex. 40)

If you do not have a place of practice (i.e. retired, not employed), use your home zip-code. In the hours of practice enter 0.

Why isn't my RDH/RDHAP/RDHEF license on the Quick Start Menu when I log into the BreEZe system?

The license type must be added to your BreEZe profile. Click on the Update Profile button located in the upper right-hand corner of the Quick Start menu and add your license. Be sure to follow the example provided when entering in your response:

Last 4 of SSN = XXXX (ex. 1111)
DOB = MM/DD/YYYY (ex. 01/01/1999)

Why am I getting an error that says, “Entity already exists”?

This error means you have an existing account with BreEZe that you previously created. You receive this error when attempting to create an account with a different email address. BreEZe allows one email address per individual. Please contact the Board at: dhbcbreezeinfo@dca.ca.gov for further assistance.

Why am I getting an error that says, “No records match”?

There may be an issue with your Name, Date of Birth (DOB) or SSN.

Common Name errors – Spacing between names. Names must be entered exactly as they are in BreEZe. Ex.

McDaniels (No space between Mc and Daniels)
Mc Daniels (Space between Mc and Daniels)

Last 4 of SSN = XXXX (ex. 1111)
DOB = MM/DD/YYYY (ex. 01/01/1999)

If you are unable to register your account after troubleshooting with the examples above, email the Board at: dhbcbreezeinfo@dca.ca.gov and include your full name, license number and/or file number, and a phone number with the best time to contact you between the hours of 8:00 a.m. – 4:00 p.m. M-F.

How can I get assistance with creating an online BreEZe account?

Video Tutorials:

Video: How to Register for BreEZe

If after watching the tutorial you still need assistance, email the Board at: dhbcbreezeinfo@dca.ca.gov and include your full name, license number and/or file number, and a phone number with the best time to contact you between the hours of 8:00 a.m. to 4:00 p.m. M-F.

I paid my application and/or renewal fees and the system errored/timed out, what now?

The BreEZe system may be temporarily down. Generally, when this occurs your payment did not go through. You will not be charged twice.

Log back into your BreEZe account, click on Make Payment Cart (1), which should to the right of your screen under additional activities. It should take you straight to the credit card payment section.
Complete the credit card information and submit the payment.

How can I unlock my BreEZe account?

Send an email to the Board at: dhbcbreezeinfo@dca.ca.gov. Include your full name, license number and/or file number, and a phone number with the best time to contact you between the hours of 8:00 a.m. to 4:00 p.m. M-F.

How do I make a payment online?

For assistance watch the following tutorial Video – How to Make a Payment.

How do I get help when I am trying to renew my license and the online BreEZe system says there’s no matching SSN?

Email the Board at: dhbcbreezeinfo@dca.ca.gov and include your full name, license number and/or file number, and a phone number with the best time to contact you between the hours of 8:00 a.m. to 4:00
p.m. M-F.

I forgot my username. How do I obtain it?

For assistance watch the following tutorial – Video: What to Do if You Forget Your Password or User ID.

I forgot my password. How do I obtain it?

For assistance watch the following tutorial – Video: What to Do if You Forget Your Password or User ID.

My date of birth is incorrect. How do I correct it?

How do I access my BreEZe account if I don't know the answer to my secret question?